Occasionally, we do not get along with family members or friends. However, it can be different when it involves a fellow coworker. The steps to resolve conflicts are different in that they may require a bit more professionalism and strategy. Read further to discover just how to go about this!
Evaluate the type of conflict and its severity
There is a scale of severity in which issues lie and this should be analyzed first. If the issue is a major one or is very delicate/sensitive, you should immediately speak with the first person in the chain of command. This may be the coworker’s manager. However, if it is an issue that involves breaking the code of ethics, many companies offer what is called and ‘ethics hotline.’
Talk with the coworker
All personal issues should be dealt with by speaking to the coworker. Oftentimes, these are issues relating to personality conflicts or moral conflicts and are not conflicts of ethics in the workplace. Talking face-to-face is one of the most efficient ways to solve conflicts in a timely and professional manner. Similarly, remember to listen and speak peacefully! If the issue does not get resolved this way, continue reading to see the next step.
Speak with someone higher up
When conflicts needs more assistance, you can contact your manager to ask for advice. If you and the coworker have the same boss, it may be worth it to bring the conflict up to human resources for them to effectively guide the conflict to a smooth resolution.
Prevent future conflicts
It is best to try and prevent future conflicts and there are a few ways to do so.
- Maintain professional behavior. This may seem like an easy task, however, it may take a couple gentle reminders every now and then to stay on track with this mindset.
- Always listen to any concerns, even minor ones. If someone seems to have concerns, make sure to confront them in a delicate manner and start the line of conversation.
- Know that not everyone will agree with you but every opinion is valid. Voicing one’s opinions is a part of everyday life and it is important to acknowledge these opinions with respect.
- Prioritize healthy communication around the office. For example, ask how everyone around you is doing! Maintaining positive communication with your coworkers may just prevent any issues that could arise.
- Above all, develop a plan in case of future issues. If there are common concerns around the office, make a plan and how to overcome them.