Why so Many Questions?

Call Center Operator Sitting Infront of Her Computer

Have you ever been slightly annoyed when trying to confirm a job with a court reporter for the next day and the person won’t let you off the phone without asking you 30 questions?  They always seem to be the same questions, too, all of which you’ve already answered every single time you’ve ever needed a reporter.  I mean, why do they need to know how long you think the job will go and what happens if you tell them it is only going two hours and it actually goes for six?  Will the reporter leave?  Will they kick you out of the room at said time?  Do they charge you more if the job goes longer than planned?

All of these questions can be quite annoying.  Heaven forbid you’re trying to schedule a trial.  Those lists of questions are even worse.  They request deposition transcripts from other reporters, they want to know how many days – not hours – the trial will last, if you’re going to need to order daily copies or want realtime, is it jury or non-jury?  The questions are endless and so is your patience.  You would think they would just be glad you’re scheduling with them to begin with when you have so many other agencies to choose from. Don’t they know how much work you have to do and what it takes to get everyone to agree to the same date and time so the job can even happen in the first place?

The truth is, at Orange Legal we do get it, and we want your job to be a success, which is why we ask all of those pesky questions.  You would be surprised at the number of times we’ve called to confirm the details, only to have the scheduler affirm the wrong date, time or location.  It happens and there is never a real winner when it does.  We like to think about the details so you don’t have to.  We ask how many people are expected to show up so we have the right size room.  We ask for a word list so the reporter is prepared when covering your job.  Think about it.  Imagine trying to write out, “There are 100 picocuries per liter of hypersaline water evapotranspirating out of the top of my head,” during a deposition with two attorneys arguing and a witness who speaks 300 words per minute with a thick accent.

The best reporters like to be prepared.  They don’t want to ask the attorneys for the same spellings a different reporter asked them to spell at the last deposition.  Being armed with a word list or a few of the transcripts from the case can make their life (and yours) a whole lot easier.  It allows them to walk in knowing the difference between aerial and areal for gosh sakes!  The more information we have from you prior to the job, the better end product you will receive.

For more awesome tips on building your success, check out our blog. To schedule with Orange Legal, click here, give us a call at (800) 275-7991, or contact us online.